Shipping & Delivery

Shipping & Delivery Policy

1. Warehouse
We will choose the storehouse nearest to your delivery address for shipment.

2.Shipping Area
We can ship to all over USA.
(Within the United States except Alaska and Hawaii).
3.Postage
All the package are for free shipping. You don’t need to pay any additional shipping cost in addition to the product price.
4.Processing time
We need 24-72 hours processing time and then your order will be shipped(Monday-Friday) . The carrier is Fedex or UPS accroding to the situation.

5.Delivery Times
It's our goal to make sure your order is processed quickly and efficiently.
We will ship your order within 72 hours from our location. (In very few cases, we can't within 72 hours, but we promise to ship it within 5 business days.)
Please allow 7-14 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the Tracking No. to confirm how long it will take for the delivery.
Any delivery dates provided by Ainehome are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your Ainehome account if you have registered. If you haven't registered on our site, you could also track your order here (https://www.17track.net/en) with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.


6. Other Conditions
If you need to change your delivery time or date after you have finalized your purchase, contact the AHstore where you made your purchase at least 48 hours before your scheduled delivery time. A new delivery fee will be charged if AH has already loaded your order onto a delivery truck.
All orders must be paid in full at the time that the orders are scheduled.

An authorized adult must be home during your scheduled delivery window to accept and inspect your delivery and sign the delivery receipt. If no authorized adult is home to receive your scheduled delivery, you will be charged a new delivery fee to reschedule a second delivery attempt.
If any damage is noticed at time of delivery a service technician assigned. AH reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.

You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. AH will not be responsible for damage to any floors.

  • Please remove all pictures, mirrors, plants, etc. from your entry and pathway to delivery area.

  • Please remove all breakable items from the delivery area. Our drivers are not responsible for breakage.

  • Please have all sidewalks, stairs, and hallways cleared of obstruction and debris.

  • Please have the area cleared and all furnishings that are being replaced taken out of area where newly purchased items are to be placed.

  • Please be sure to measure your items, and your door at home, to avoid any problems while unloading or bringing into home.

  • We do not haul away your old furniture.

  • We will assign a three-hour time block during which your product will be delivered.

The night before your delivery, we will remind you with a telephone call or email and/or text you. We will email you your time block only if you provide us with your email address or text you if cell phone number is provided.

Our delivery drivers will be happy to call you 30 minutes in advance of your delivery if that would be helpful to you and proper telephone number has been provided

Please make sure any information they would need to contact you is provided on the sales order. Please verify that all your personal information is correct on the sales order. Please also verify that all phone numbers listed are correct so that we will be able to contact you with information concerning your delivery.

Pick-Up Policy at Our LOS ANGELES DEPARTMENT
Located at 1500 S ARCHIBALD AVE, ONTARIO, CA 91761
Pick-up hours: Monday to Friday: 11am-6pm

Person(s) responsible for picking up merchandise must present valid identity (valid and current driver’s license or other recognized identity card) and customer receipt. Car license will be notated on store pick up copy.

Same day pick-up is available.

Please call the distribution center prior to pick up at 909-248-8918 to ensure your items are available for pick-up.

All items that are picked-up will be in original factory packaging for safer transport to your home.

You will be responsible for inspecting all pick-up items prior to loading them into your vehicle and noting any external signs of damage, it is your responsibility to return the item to AH for servicing or exchange.

AH is not responsible for any negligence or vehicle damage in securing merchandise into your vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left AH pick-up dock.

The majority of items will not be assembled and will require minor to moderate assembly.

AH does not pre-assemble items being picked-up unless it is authorized by a customer service manager prior to pick up. Please allow sufficient time for assembly.

AH is not responsible for tying down or securing. Please bring materials for securing your purchases.

Please inspect condition of boxes and items before loading. Customer is responsible for loading their purchases into vehicle.

Proper loading and securing of the product is your responsibility.